Your information
Privacy policy
This draft explains the information a direct-booking website may collect and how it may be used. It requires legal and management approval.
Information we collect
When you submit an enquiry, we may collect your name, contact details, travel dates, guest numbers, room preference, city and any requests you choose to share.
How information is used
Information may be used to respond to enquiries, check availability, prepare an offer, support your stay and improve guest service. Marketing messages should only be sent where valid consent has been provided.
Sharing and processors
Information may be shared with authorised Summit Hotels teams and service providers that support reservations, communications, analytics or website operation, subject to appropriate safeguards.
Retention and security
Personal information should be retained only as long as required for the purpose collected or to meet legal and operational obligations. Appropriate technical and organisational safeguards should be applied.
Your choices
Guests may request access, correction or deletion of personal information where applicable. The final privacy contact and grievance process must be inserted before launch.
Cookies
The production website should provide a clear cookie notice and consent controls for any non-essential analytics or marketing technologies.